Vietnam Train Services

When you book train tickets on our websites, you can choose the way how to get your train tickets:

• Firstly you can request us deliver all your train tickets to your hotel before your check in or check out date in the message box. In this case, you have to inform us all information about your hotel that you have booked your check in- out date, name and booking identification. For instance, you have to write enough information like “ Hotel- Check in and out date- Check in name- Booking ID”
• Secondly, you can require sending E- tickets via email that you used to book train tickets. With this situation, we will send your E- ticket via email before your departure date about a week. You have to check your e-mail, print your E- tickets out and be at the train station at least 30 minutes.
• For more information about train tickets and how to get it, you are free to contact us via email.

In case, you miss the train because of other factors like traffic jam, weather or other causes, no refunded is allowed.

Therefore to avoid this unwanted problem, please be at Vietnam train station before your departure date at least 30 minutes and 60 minutes with tourist train from Hanoi to Sapa and Hanoi to Hue and Danang.

And after missing train, you have to buy other new trains for your trip. For further information, please feel free to contact us with hotline or supported email.

You aren’t allowed to bring motorbike, bicycle or pets on train with you in Vietnam. However, if you want to bring any mode of transportations together, you have to bring them directly to train station before your departure date 1 day, buy tickets for your motorbike and deliver them first. 

And in the day you hop off the train, you will take your bike or motorbike at train station as normal.

 In some unexpected situations, you lose your paper tickets, please contact us immediately via hotline or supported email. We will revive your train tickets by print other train tickets and send to your hotel before your departure date.

But in case, you don’t have much time, we will make E- ticket and send via E-mail for you. You just need to check; print them out and be at train stations at least 30 minutes.

The train cabins are allowed to carry baggage not to exceed the weight limitation of 20 kg of adults and 10 kg of children. And all these baggage must be wrapped neatly and reliably.

We have to inform that all deluxe trains like Livitrans Express Train, Violettet Express Train, etc.. belong to private companies, not Vietnam Reunification Train. All these tourist train companies run the same time as Reunification Express Train, but they provide the better service.

If you book the deluxe train tickets, we will send your train vouchers via email before your departure date 15 days. You just need to check, print them out and be at the train station at least 60 minutes to reconfirm. All information about train coach, date and time will be written in your vouchers.