Frequently Asked Questions

Below can you find some of the questions that people as mostly. If you cant find your question, no worries, just send us a message.

All customers can choose one of the following ways to finish your booking process:

  • You can process your payment with major credit cards such as Visa Card, JCB, or pay with PayPal.

  • You also make the payment by transferring or all payment methods through any banks on the worldwide which uses Western Union service when booking train tickets on our website.

 And we also make sure that all your information are 100 % secured.

 

When you book train tickets on our websites, you can choose the way how to get your train tickets:

  • Firstly you can request us deliver all your train tickets to your hotel before your check in or check out date in the message box. In this case, you have to inform us all information about your hotel that you have booked your check in- out date, name and booking identification. For instance, you have to write enough information like “ Hotel- Check in and out date- Check in name- Booking ID”
  • Secondly, you can require sending E- tickets via email that you used to book train tickets. With this situation, we will send your E- ticket via email before your departure date about a week. You have to check your e-mail, print your E- tickets out and be at the train station at least 30 minutes.
  • For more information about train tickets and how to get it, you are free to contact us via email.

There are two ways to book train ticket: online or direct

  • If you want to save time and make sure that you have the train tickets, you can book online via agencies. The price of train tickets will be higher than as usual.
  • Or travelers can go directly to train station and buy your train tickets at there. But we have to inform that there is no confirmation about your train tickets which are still available.

Your full name and passport number are the two information that you need to book train tickets. With online booking, you have to provide some personal information like e-mail address and phone number, etc.

In case, you miss the train because of other factors like traffic jam, weather or other causes, no refunded is allowed.

Therefore to avoid this unwanted problem, please be at Vietnam train station before your departure date at least 30 minutes and 60 minutes with tourist train from Hanoi to Sapa and Hanoi to Hue and Danang.

And after missing train, you have to buy other new trains for your trip. For further information, please feel free to contact us with hotline or supported email.

You aren’t allowed to bring motorbike, bicycle or pets on train with you in Vietnam. However, if you want to bring any mode of transportations together, you have to bring them directly to train station before your departure date 1 day, buy tickets for your motorbike and deliver them first. 

And in the day you hop off the train, you will take your bike or motorbike at train station as normal.

 In some unexpected situations, you lose your paper tickets, please contact us immediately via hotline or supported email. We will revive your train tickets by print other train tickets and send to your hotel before your departure date.

But in case, you don’t have much time, we will make E- ticket and send via E-mail for you. You just need to check; print them out and be at train stations at least 30 minutes.

In this situation, please contact directly to train station and get their help. But we also have to inform that it is pretty hard to find your stuffs in case you forgot or lost.

So please check carefully your entire luggage before hopping off the train.

The train cabins are allowed to carry baggage not to exceed the weight limitation of 20 kg of adults and 10 kg of children. And all these baggage must be wrapped neatly and reliably.

In some situations, there are some problems with our booking system, so you will not receive any confirmation from us after you finished your payment. If you face the same situation, please feel free to contact us to reconfirm your train booking.

We pleasure to answer and find out the best solution for your problem

Yes, you can. You can book the whole cabin if you want a privacy space. In this situation, you should repeat your name and passport number when you book the train tickets on our website. Please contact us before you book the train tickets to find out the best solution for your case via supported email or hotline

There is only one day train from Hanoi to Sapa – LC3 train departs at 6:10am and arrives at 15:46pm. About return train, there is also one train- LC4 which departs at 10:05 am and arrives at 19:32pm.

For more information about train from Hanoi to Sapa and vice versa, you are welcome to send us an email.

We have to inform that all deluxe trains like Livitrans Express Train, Violettet Express Train, etc.. belong to private companies, not Vietnam Reunification Train. All these tourist train companies run the same time as Reunification Express Train, but they provide the better service.

If you book the deluxe train tickets, we will send your train vouchers via email before your departure date 15 days. You just need to check, print them out and be at the train station at least 60 minutes to reconfirm. All information about train coach, date and time will be written in your vouchers.

 

If you want to know exactly Vietnamese train tickets look like, please click to the following links for more details. There are two kinds of train tickets at present: Paper ticket and E- ticket (Vietnamese version only)

Until now there are some luxury trains which are offering for travelers, following is the detail routes:

  • Ho Chi Minh- Nha Trang: Golden Train is offering for the route Ho Chi Minh- Nha Trang with SNT1 and SNT2 train.
  • Hanoi- Hue and Hanoi- Danang: At present there are two private companies which are offering deluxe carriages which run the same date and time with with SE1 and SE2 train for train from Hanoi to Hue and Hanoi to Danang and vice versa.
  • Hanoi- Laocai: with the route from Hanoi to Laocai and vice versa, there are many tourist trains which are offering for travelers with variety price. Please check schedule to know more details.

We have to inform that there is no train to Hoi an at present.

If you want to travel to Hoi An, you have to take off at Danang train station and take a bus or taxi to Hoi An. It takes about 45 minutes by bus.

If you are confusing about ticket price for children, please read carefully the following detail:

With Reunification Express Train:

  • Under 5 years: free of charge, sharing berth with parents
  • From 5 to 9 years old (and shorter than 1.3m):  Price will be 50% of adult price

With tourist trains ( Livitrans, Sapaly, Violette, etc) for the route from Hanoi to Sapa or Hanoi to Danang, vice versa.

  • Under 5 years: free of charge if sharing berth with parents
  • Over 5: Price will be 100% of adult price.

Please well-noted that the ticket price of children will depend on the number of children and adults, so contact us before you book train tickets on our website for more detail about children ticket price.