Terms & Conditions

Following is all term of acceptance, please read carefully before making any reservation on our website. If you don’t agree with any part of the following terms and conditions, you must not use this site.

Cancellation & Amendment

Please read carefully the cancellation and amendment the followings for more details:

  • Before your departure date 15 days: charge 35% total ticket price.
  • Before your departure date from 3- 14 days: charge 50% total ticket price.
  • Before your departure date 1- 2 days: full charge of ticket prices. (100%)
  • About the tourist trains from Hanoi - Sapa, Hanoi - Hue and Hanoi- Danang which is not refundable in any case.
  • In peak seasons ( Domestic tourism, Tet Holiday, Vietnam national holidays): Cancellation and amendment before your departure date 7 days: charge 50 % total ticket price / Cancellation and amendment before your departure time from 1 to 6 days: Full charge
  • No refund due on day of travel cancellations or seat reservation charges
  • Charge 10% for cancellation in any reasons after finishing your train booking on our website.

The refund will be made to your credit card as your original use.

Ticket collection methods

There are two ways to receive your train tickets after booking:

  • Firstly, we will deliver your paper tickets to your hotel before your check in date. If you choose this way, you have to provide us enough information about your hotel address that you have booked, your check in or out date, booking’s name and booking ID ( if it’s available)
  • Secondly, we will send your E- ticket via email if you require or it is not enough time to deliver your paper ticket to your hotel
  • So even if you require us deliver your train tickets to your hotel, but please keep contact with us via email to avoid unwanted problems.

Children Price

With Reunification Express Train:

  • Under 5 years ( Under 1.3 metre): free of charge, sharing berth with parents
  • From 5 to 9 years old:  Price will be 50% of adult price

With tourist trains ( Livitrans, Sapaly, Violette, etc) for the route from Hanoi to Sapa or Hanoi to Danang, vice versa.

  • Under 5 years ( Under 1.3 metre): free of charge if sharing berth with parents
  • Over 5: Price will be 100% of adult price

Discounts

If you want to book train tickets for a group over 11 people, please contact us before making the reservation to get the good price for your trip.

Payment requirement

You can make a payment by the following ways:

  • Credit card: You can use these types of cards: American Express, MasterCard, and Visa for an online booking on our website which is completely secure. Please also note that bank charge for credit card processing fee is not included in our train's ticket price. 
  • Bank transfer & Western Union: For the number of money or some unwanted problems, you can request for bank transfer. Please contact us for our bank details.

Rates

Rates are shown in US dollars.

The fare rates include ticket prices, service charges and tax. All ticket prices are public on our website. We won’t take any responsibility about price complaints after you booked and used our service.

Reservation conditions

  • Travellers can bring foods, non-alcoholic beverages on board, except animals.
  • Travellers are requested at their departure point at least 30 minutes before the scheduled departure time.
  • All children under 10 years old must be summited by an adult when booking and travelling on Vietnam train.
  • Tourists want to use VIP cabin, they must be bought in whole
  • We  will not take any responsibility for train missing because of delays or cancellations caused by traffic or road conditions, weather or others.
  • In case you want to change, you must contact us at least 24 hours before the departure time of the existing reservation

Miscellaneous

  • Vnrailways.com is the rail travel agent which allows travellers book train tickets online in advance, not the official Vietnam railway website.
  • In case, you miss the train because of other factors like the traffic jam, weather or other causes, we aren’t liable for this situation and no refund is allowed.